My process.
IBM Garage was wanting to create a flow chart for their Airline client. At first, this visual was sent showing the 3 lanes with different steps in each, but I was told that they needed to be more cohesive. This would be a visual that people would need to use often when there was a problem.
Since this was going to be something that people would need to reference often, but be complex, I wanted to make it easy to navigate, but also interesting to look at. I created this first visual that had steps, decision points and turning points. While this met the original requirements, they realized there were many other steps and information that was needed for this visual to be useful.
The elements that were added meant there needed to be a lot more information added to the flow/decision chart. Now, there were steps, decision points with a yes/no flow for each answer, reminders on when problems needed to be checked on, and notes about when escalation would be necessary. There also was a severity bar added to the bottom so they could accurately report the level of problem they were facing and a legend to guide them through the decision chart.
This was the second-to-final design, but there were extra informational keys that needed to be put in place. See the final below.
